Returns and Refund Policy
Your purchase should be straightforward. Below we explain how returns and refunds work for digital software, including the right of withdrawal and its legal exception.
Last updated: 12 July 2026
1. The statutory right of withdrawal
When you buy something online, you generally have a 14-day cooling-off period as a consumer. During that period, you may cancel your purchase without giving a reason. For physical goods, that period starts on the day you receive the package.
2. Exception for digital content
What we sell are digital licences. As long as your order has not been processed, you can cancel free of charge within 14 days. Once we process the order and the licence is assigned to you, delivery has begun and the right of withdrawal lapses under the statutory exception for digital content (EU Consumer Rights Directive 2011/83/EU). In practice:
- Has your order not been processed yet? Let us know within 14 days and we will cancel the order and refund you.
- Has your order already been processed, meaning the licence code or download link is ready? Then the purchase is final: the licence has been assigned to you and cannot be reissued.
- In most cases processing happens almost immediately after payment.
3. When are you entitled to a solution?
That exception does not mean you are left with a problem. You can always expect a working product. We offer an appropriate solution or refund if:
- a licence key does not work or cannot be activated;
- you have received a double or wrong delivery by mistake;
- the delivered product is fundamentally different from what was described.
Report such issues within a reasonable time via our contact form. We will resolve it , whether by providing a working code, an alternative or your money back.
4. Ordered the wrong product?
Did you choose the wrong product or the wrong duration? Then let us know straight away. As long as the licence has not yet been activated or used, in many cases we will see if we can still help you get the right product.
5. How does a refund work?
- We refund the amount using the same payment method you used to pay.
- After approval, we usually process the refund within 5 working days; after that, it may take a little while for the amount to appear in your account.
- Once we initiate the refund, you will receive a confirmation.
6. Questions?
Not sure whether something qualifies for a refund? Feel free to ask. We are happy to think along with you and find a suitable solution together. Also, if you like, take a look at our general terms and conditions.
Still have questions about this policy?
Our team is happy to help.